IT Services

Turku University of Applied Sciences offers students and staff the organization’s e-mail address at Microsoft Office 365 service:

• Staff: firstname.lastname ( a ) turkuamk.fi
• Students: firstname.lastname ( at ) edu.turkuamk.fi

Our other Office 365 services include: OneDrive for Business, a personal storage for saving, sharing and jointly editing files; Teams communication platform, IM and online meeting services, and Microsoft Office software download for TUAS’ students.

Service Desk provides support for the Office 365 services.

If you encounter a problem that hinders your studying, you have questions regarding IT-services or you want to give feedback, just contact Service Desk. The easiest way to do so is to send e-mail to servicedesk@turkuamk.fi.

Service Desk support covers nearly all Turku UAS IT devices, systems and services. Please note, when having problems with user accounts or passwords, first check the section “User ID’s and passwords”.

You can send messages to Service Desk 24 hours a day and messages are handled during office working hours.

Include the following information when sending a support request:

• Contact information (name, e-mail, phone number)
• Student number / username
• School location
• Classroom / room
• As accurate description of the problem as possible
• E-mail attachment of the problem if necessary

Support for students’ own devices

To support students’ use of their own devices, a support service point is located in Service Centre on the 1st floor of EduCity. The service point provides help with the most general ICT problems encountered by students when studying with their own devices in Turku UAS’ environment. We don’t perform device repairs, but at the service point we can check what might cause the problem and how it could be solved. For the time being, the service points are open on weekdays at 10-13. 

In problems related to Turku UAS’ ICT services, students can contact Service Desk, which will provide instructions or forward the message to the correct party. 

Help with ICT-related issues is also available on a peer support basis on discussion forums (e.g. on Turku UAS’ Yammer BYOD Peer Support group). Using Yammer requires registration and logging in. 

To use any Turku UAS information systems, a valid username and password is required. Students get the required login information at the early stage of their studies. Students without a Finnish social security number can apply for credentials by registering a foreigner’s user identifier. Others that do not have access to these means of authentication may apply for login rights separately via Service Desk, if necessary.

Turku University of Applied Sciences user IDs require multi-factor authentication (MFA). Please register MFA after activating your user ID. Read the instructions at www.tuas.fi/mfa .

According to the good practice and to improve security, the password must be changed at regular intervals. If the password is not changed, it will expire and access to the information systems is prevented. Reminders to change the password before it expires are sent via e-mail.

The minimum length for a password is 12 characters. The password must contain characters from three of the following categories: upper case letters, lower case letters, numbers, and special characters. Do not use non-English letters (such as ä, ö, etc.). The password must not contain characters € ” \ ’ ´ = ? % #

How can I renew an expired or forgotten password?

An expired password can be changed by logging in to any Turku UAS computer in any of the campuses or on the ID service ( https://id.turkuamk.fi ).

If you have forgotten your password, you can change it in the ID Service ( https://id.turkuamk.fi ). The password can be changed by authenticating with online bank credentials, mobile ID, and Finnish Authenticator. When choosing the password, the service blocks any characters that are known to cause problems in Turku UAS IT systems.

In case of any problems, please contact Service Desk.

Wireless eduroam network is available in all the Turku UAS campuses.

Turku University of Applied Sciences is part of the international research and education network, so other institutions participating in eduroam can use their accounts in Turku UAS’ eduroam. Eduroam network's automated installation:  https://cat.eduroam.org/

There is a separate network for visitors called TUAS Guest. Users can login to the network with their own email address.

University of Applied Sciences must secure data confidentiality, integrity and availability of all the users, as well as provide a reliable and secure environment for data processing. These and other rules have been established to help users recognize their rights, responsibilities and obligations.

These rules apply to all systems that are managed by Turku UAS or Turku UAS is otherwise responsible for, as well as other services where access has been obtained via Turku UAS.
Get to know the Terms of Use of Turku University of Applied Sciences by clicking on the links to the right.

Turku University of Applied Sciences information security is based on the law, as well as respecting person's privacy and the confidentiality of communications. Information security is managed with national and international regulations, government's instructions and recommendations, as well as CSC - IT Center for Science requirements. Information security actions include electronic, spoken and written forms of information processing, storage, releasing and transferring.

Turku University of Applied Sciences’ senior management takes a stance on information security objectives, liability issues, and the means of implementation of information security policies.

Each TUAS IT-system administrator or user that processes information is required to comply with the set policies and security guidelines

Information Security related notifications can be sent to cert (at) turkuamk.fi.